@import "https://fonts.googleapis.com/css2?family=Sora:wght@700;800&family=IBM+Plex+Sans:wght@400;500;600&display=swap";:root{--bg:#f6f5f1;--bg-subtle:#f0efe6;--brand-tint:#e7f3ea;--panel:#fff;--border:#e2e0d6;--border-strong:#cfccbe;--text:#1c231e;--text-muted:#5b6459;--primary:#2e7d46;--primary-dark:#1f5c33;--danger:#b3261e;--danger-soft:#fbe7e5;--danger-border:#f3c6c2;--success:#2e7d46;--success-soft:#e3f3e8;--warning:#9a6a0a;--warning-soft:#fdf1da;--radius:10px;--radius-sm:8px;--shadow-card:0 1px 2px #1c231e0d, 0 8px 20px #1c231e14;--space-1:4px;--space-2:8px;--space-3:12px;--space-4:16px;--space-5:24px;--space-6:32px;--font-body:"IBM Plex Sans", -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Helvetica, Arial, sans-serif;--font-display:"Sora", var(--font-body);font-family:var(--font-body);--lightningcss-light:initial;--lightningcss-dark: 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.app-sidebar-link-child{padding-left:0}.app-sidebar-link:hover{background:var(--bg-subtle);color:var(--text)}.app-sidebar-link.active{background:var(--brand-tint);color:var(--primary)}.app-sidebar-link.active:before{content:"";background:var(--primary);border-radius:0 3px 3px 0;width:3px;position:absolute;top:6px;bottom:6px;left:-12px}.app-sidebar-backdrop{display:none}.app-shell-body{flex-direction:column;flex:1;min-width:0;display:flex}.app-header{background:var(--panel);border-bottom:1px solid var(--border);z-index:10;flex-wrap:wrap;justify-content:flex-end;align-items:center;gap:12px;min-height:60px;padding:0 24px;display:flex;position:sticky;top:0}.app-menu-toggle{margin-right:auto;display:none}.app-header-right{align-items:center;gap:16px;display:flex}.app-user{color:var(--text-muted);font-size:14px}.app-user-role{color:var(--border-strong)}.app-main{flex:1;width:100%;max-width:1200px;margin:0 auto;padding:24px}@media 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var(--border);background:var(--panel);color:var(--text);border-radius:var(--radius-sm);cursor:pointer;justify-content:center;align-items:center;gap:6px;padding:8px 14px;font-family:inherit;font-size:14px;font-weight:500;display:inline-flex}.btn svg{flex-shrink:0}.btn:hover:not(:disabled){border-color:var(--primary)}.btn:disabled{opacity:.55;cursor:not-allowed}.btn-primary{background:var(--primary);border-color:var(--primary);color:#fff}.btn-primary:hover:not(:disabled){background:var(--primary-dark);border-color:var(--primary-dark)}.btn-ghost{color:var(--text-muted);background:0 0;border-color:#0000}.btn-ghost:hover:not(:disabled){color:var(--text)}.btn-block{width:100%}.btn-small{padding:4px 10px;font-size:12px}.icon-btn{cursor:pointer;color:var(--text-muted);background:0 0;border:none;padding:4px;font-size:22px;line-height:1}.icon-btn:hover{color:var(--text)}.toolbar{flex-wrap:wrap;gap:12px;margin-bottom:16px;display:flex}.toolbar select,input,select,textarea{border:1px solid 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td[data-label]:not([data-label=""]):before{content:attr(data-label);color:var(--text-muted);text-align:left;margin-right:auto;padding-right:12px;font-weight:600}table.grid td.desc-cell,table.grid td.cell-stack{text-align:left;flex-direction:column;align-items:flex-start}table.grid td.desc-cell{white-space:normal;text-overflow:clip;max-width:none;overflow:visible}table.grid td.cell-stack .action-buttons{justify-content:flex-start}.empty-row{display:block!important}}.pagination{color:var(--text-muted);flex-wrap:wrap;justify-content:space-between;align-items:center;gap:12px;margin-top:14px;font-size:13px;display:flex}.pagination-info{font-variant-numeric:tabular-nums}.pagination-page-size{align-items:center;gap:6px;display:flex}.pagination-controls{flex-wrap:wrap;align-items:center;gap:6px;display:flex}.pagination-controls button{border:1px solid var(--border);background:var(--panel);border-radius:var(--radius-sm);cursor:pointer;align-items:center;gap:4px;padding:4px 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textarea{width:100%;color:var(--text);font-weight:400}.input-with-icon{align-items:center;display:flex;position:relative}.input-with-icon>svg{color:var(--text-muted);pointer-events:none;position:absolute;left:12px}.input-with-icon>input{width:100%;padding-left:36px}.form-error{background:var(--danger-soft);color:var(--danger);border:1px solid var(--danger-border);border-radius:var(--radius-sm);margin:10px 0;padding:8px 12px;font-size:13px}.autocomplete-list{background:var(--panel);border:1px solid var(--border);border-radius:var(--radius-sm);z-index:20;max-height:180px;margin-top:2px;position:absolute;top:100%;left:0;right:0;overflow-y:auto;box-shadow:0 8px 20px #0000001f}.autocomplete-item{cursor:pointer;color:var(--text);padding:8px 12px;font-size:14px;font-weight:400}.autocomplete-item:hover{background:var(--brand-tint)}.autocomplete-empty{color:var(--text-muted);padding:8px 12px;font-size:13px}@media (width<=480px){.modal-overlay{align-items:flex-end;padding:0}.modal{border-radius:var(--radius) var(--radius) 0 0;width:100%;max-width:100%;max-height:92vh}.modal-header{padding:14px 16px}.modal-body{padding:16px}.modal-actions{flex-direction:column-reverse;gap:8px}.modal-actions .btn{width:100%}}.login-page{background:linear-gradient(135deg,#edf5ef 0%,#f6f5f1 100%);justify-content:center;align-items:center;min-height:100vh;padding:20px;display:flex}.login-card{background:var(--panel);border:1px solid var(--border);width:100%;max-width:380px;box-shadow:var(--shadow-card);border-radius:14px;padding:36px}.login-brand-mark{background:var(--brand-tint);width:52px;height:52px;color:var(--primary);border-radius:14px;justify-content:center;align-items:center;margin-bottom:16px;display:flex}.login-card h1{color:var(--primary);margin:0 0 4px;font-size:26px}.login-subtitle{color:var(--text-muted);margin:0 0 24px;font-size:14px}.login-hints{border-top:1px dashed var(--border);color:var(--text-muted);font-variant-numeric:tabular-nums;flex-direction:column;gap:4px;margin-top:20px;padding-top:16px;font-size:12px;display:flex}@media (width<=400px){.login-card{padding:24px}}.incoming-call-overlay{z-index:1000;background:#0a05058c;justify-content:center;align-items:flex-start;padding:40px 16px 16px;animation:.15s ease-out fade-in;display:flex;position:fixed;inset:0}.incoming-call-card{border:4px solid var(--danger);background:#fff;border-radius:16px;width:100%;max-width:520px;padding:24px 28px 28px;animation:.2s ease-out pop-in,.6s ease-in-out .15s shake;box-shadow:0 0 0 6px #b3261e26,0 30px 80px #0006}.incoming-call-header{letter-spacing:1px;color:var(--danger);align-items:center;gap:10px;margin-bottom:12px;font-size:15px;font-weight:800;display:flex}.incoming-call-pulse{background:var(--danger);border-radius:50%;width:14px;height:14px;animation:1.1s infinite pulse;box-shadow:0 0 #b3261e99}.incoming-call-phone{font-size:32px;font-weight:800;font-family:var(--font-display);color:var(--text);letter-spacing:.5px;font-variant-numeric:tabular-nums;margin-bottom:8px}.incoming-call-customer{margin-bottom:16px}.incoming-call-name{font-size:20px;font-weight:700}.incoming-call-unknown{color:var(--warning)}.incoming-call-sub{color:var(--text-muted);font-size:13px}.incoming-call-complaints{background:var(--bg-subtle);border:1px solid var(--border);border-radius:10px;margin-bottom:20px;padding:12px 14px}.incoming-call-complaints-title{color:var(--text-muted);text-transform:uppercase;letter-spacing:.4px;margin-bottom:8px;font-size:13px;font-weight:700}.incoming-call-complaints ul{flex-direction:column;gap:8px;margin:0;padding-left:0;list-style:none;display:flex}.incoming-call-complaints li{flex-wrap:wrap;align-items:baseline;gap:8px;font-size:14px;display:flex}.incoming-call-complaint-cat{font-weight:600}.incoming-call-complaint-desc{color:var(--text-muted)}.incoming-call-dismiss{width:100%;padding:12px;font-size:15px}@keyframes pulse{0%{box-shadow:0 0 #b3261e99}70%{box-shadow:0 0 0 12px #b3261e00}to{box-shadow:0 0 #b3261e00}}@keyframes pop-in{0%{opacity:0;transform:scale(.85)}to{opacity:1;transform:scale(1)}}@keyframes fade-in{0%{opacity:0}to{opacity:1}}@keyframes shake{0%,to{transform:translate(0)}20%{transform:translate(-6px)}40%{transform:translate(6px)}60%{transform:translate(-4px)}80%{transform:translate(4px)}}.reminder-toast-stack{z-index:900;flex-direction:column;gap:10px;width:100%;max-width:340px;display:flex;position:fixed;top:16px;right:16px}.reminder-toast{background:var(--panel);border:1px solid var(--border);border-left:4px solid var(--warning);border-radius:var(--radius-sm);box-shadow:var(--shadow-card);align-items:flex-start;gap:8px;padding:12px 10px 12px 14px;animation:.2s ease-out pop-in;display:flex}.reminder-toast-body{cursor:pointer;flex:1;align-items:flex-start;gap:8px;display:flex}.reminder-toast-icon{flex-shrink:0}.reminder-toast-text{color:var(--text);font-size:14px;line-height:1.4}.reminder-toast-dismiss{color:var(--text-muted);cursor:pointer;background:0 0;border:none;padding:0 2px;font-size:18px;line-height:1}.reminder-toast-dismiss:hover{color:var(--text)}.dashboard-kpi-row{gap:var(--space-4);margin-bottom:var(--space-6);grid-template-columns:repeat(auto-fit,minmax(160px,1fr));display:grid}.dashboard-kpi-card{background:var(--panel);border:1px solid var(--border);border-top:3px solid var(--kpi-accent,var(--primary));border-radius:var(--radius);box-shadow:var(--shadow-card);padding:var(--space-4) var(--space-5);transition:transform .15s ease-out,box-shadow .15s ease-out}.dashboard-kpi-card:hover{transform:translateY(-2px);box-shadow:0 4px 8px #1c231e0f,0 12px 24px #1c231e1a}.dashboard-kpi-icon{width:32px;height:32px;color:var(--kpi-accent,var(--primary));background:color-mix(in srgb, var(--kpi-accent,var(--primary)) 14%, transparent);margin-bottom:var(--space-3);border-radius:8px;justify-content:center;align-items:center;display:flex}.dashboard-kpi-value{font-family:var(--font-display);color:var(--text);font-variant-numeric:tabular-nums;font-size:32px;font-weight:800;line-height:1.1}.dashboard-kpi-label{color:var(--text-muted);margin-top:4px;font-size:13px;font-weight:500}.dashboard-status-breakdown{background:var(--panel);border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow-card);padding:var(--space-4) var(--space-5);margin-bottom:var(--space-6)}.dashboard-status-breakdown h3{margin-bottom:var(--space-3)}.dashboard-status-bars{flex-direction:column;gap:8px;display:flex}.dashboard-status-bar-row{grid-template-columns:120px 1fr 32px;align-items:center;gap:10px;display:grid}.dashboard-status-bar-label{color:var(--text-muted);font-size:13px}.dashboard-status-bar-track{background:var(--bg-subtle);border-radius:100px;height:10px;overflow:hidden}.dashboard-status-bar-fill{border-radius:100px;min-width:2px;height:100%;transition:width .3s}.dashboard-status-bar-fill-New{background:#2454c7}.dashboard-status-bar-fill-Assigned{background:#6d3fd1}.dashboard-status-bar-fill-InProgress{background:#9a6a0a}.dashboard-status-bar-fill-PendingCustomer{background:#b23a5d}.dashboard-status-bar-fill-Resolved{background:#1f5c33}.dashboard-status-bar-fill-Closed{background:#5b6459}.dashboard-status-bar-fill-Reopened{background:#b3480f}.dashboard-status-bar-count{text-align:right;font-variant-numeric:tabular-nums;color:var(--text);font-size:13px;font-weight:600}.dashboard-chart-grid{gap:var(--space-4);margin-bottom:var(--space-2);grid-template-columns:repeat(auto-fit,minmax(280px,1fr));display:grid}.dashboard-chart-grid .dashboard-status-breakdown{margin-bottom:0}.dashboard-recent-grid{gap:var(--space-4);margin-top:var(--space-6);grid-template-columns:repeat(auto-fit,minmax(300px,1fr));display:grid}.dashboard-recent-calls,.dashboard-recent-complaints,.dashboard-recent-followups,.dashboard-recent-reminders{background:var(--panel);border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow-card);padding:var(--space-4) var(--space-5)}.dashboard-recent-header{margin-bottom:var(--space-3);justify-content:space-between;align-items:baseline;display:flex}.dashboard-recent-header a{color:var(--primary);font-size:13px;text-decoration:none}.dashboard-recent-header a:hover{text-decoration:underline}.dashboard-recent-list{flex-direction:column;margin:0;padding:0;list-style:none;display:flex}.dashboard-recent-item{border-bottom:1px solid var(--border);flex-wrap:wrap;align-items:center;gap:10px;padding:8px 0;font-size:13px;display:flex}.dashboard-recent-item:last-child{border-bottom:none}.dashboard-recent-primary{color:var(--text);font-weight:600}.dashboard-recent-secondary{color:var(--text-muted)}.dashboard-recent-time{color:var(--text-muted);font-variant-numeric:tabular-nums;white-space:nowrap;margin-left:auto;font-size:12px}@media (width<=600px){.dashboard-status-bar-row{grid-template-columns:90px 1fr 28px}.dashboard-recent-time{width:100%;margin-left:0}}.report-export-bar{gap:8px;margin-bottom:12px;display:flex}.print-full-export-table{display:none}@media print{@page{size:landscape;margin:12mm}.app-sidebar,.app-header,.tabs,.page-header,.toolbar,.pagination,.no-print{display:none!important}.app-shell,.app-shell-body,.app-main,.page{margin:0!important;padding:0!important;display:block!important}.reports-section{box-shadow:none!important;border:none!important;padding:0!important}body.report-printing-full .table-wrap{display:none!important}.print-full-export-table{display:table!important}}